Last Updated: September 2025

Welcome to the Harambe Solutions (Pty) Ltd (Registration No. 2022/881834/07) (“Harambe Solutions”) website. These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.harambesolutions.co.za/ (“Website”) and any services or products offered through it, including consultation bookings, e-commerce purchases, and access to legal or educational content. By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. Legal Capacity

To use this Website and its services, you must be at least 18 years old and legally capable of entering into binding contracts in South Africa. By using the Website, you warrant that you meet these requirements. If you are using the Website on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

2. Acceptable Use of the Website

You agree to use the Website for lawful purposes only and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. You may not use the Website to:

• Commit or encourage any unlawful act;
• Transmit any material that is defamatory, harassing, obscene, offensive, or otherwise objectionable;
• Infringe on the intellectual property or other rights of any person or entity;
• Introduce or transmit any virus, worm, malware, or harmful code;
• Attempt to gain unauthorized access to any portion of the Website, other users’ accounts, or any systems or networks connected to the Website.

We reserve the right to restrict or terminate your access to the Website at any time if, in our opinion, you have violated these Terms or any applicable law. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offense under South African law.

3. Services Offered

The Website allows you to access various services and information provided by Harambe Solutions. These services may include, but are not limited to:

• Consultation bookings: You can book and pay for professional consultations with our legal and compliance experts through the Website.
• Digital purchases and products: You may purchase legal documents, templates, frameworks, or other compliance-related products or services and, potentially, merchandise via our e-commerce platform.
• Information and content: You can access articles, guides, and educational content on legal and compliance topics.
• Contact: You can reach out to us via the contact details provided at the Website.

All services and consultations are subject to their own specific project or instruction terms and conditions, and professional guidelines, which will ordinarily be communicated to you via quotations, proposals and covering emails (for example, during the engagement process or in a service agreement). In particular, if you engage us to assist with establishing or operating a Private Cannabis Club/Collective (“PCC”) or similar compliance service, we will provide you with our PCC Terms of Engagement in advance, and we will require your express consent to those terms before commencing that service. Harambe Solutions may introduce new legal or compliance services and products from time to time, and these Terms apply to any such offerings unless separate terms are provided.

4. Pricing, Payment and E-Commerce

All prices for services or products listed on the Website are in South African Rand (ZAR) and include VAT or other applicable taxes, unless stated otherwise. Prices are subject to change from time to time at our discretion, but any such changes will not affect orders that have already been confirmed.

When you make a booking or purchase through the Website, you agree to pay the applicable (including, where appropriate, delivery) fees for the selected service or product. Payments must be made in full (unless otherwise agreed in writing) before services are rendered or products are delivered. We utilise third-party payment gateways to process transactions. By making a payment on our Website, you:

• Assumption of risk: Acknowledge that the processing of payments is handled by third-party providers, and Harambe Solutions is not responsible for any errors, technical failures, or unauthorized transactions that occur on the payment platform;
• Accurate information: Undertake to provide accurate, current, and complete payment information (including billing details) and warrant that you are authorized to use the payment method you provide;
• Authorisation: Authorise us and our third-party payment processors to charge your chosen payment method for the total amount due.

Please note that once a transaction is confirmed, we will execute the order or booking within a reasonable time or as otherwise agreed. In the case of consultations, once payment has been made, you will be provided a link to book the consultation in our founders’ diaries at your convenience. In the case of other services booked, we will endeavor to deliver the services on the agreed date and time or within any timeframe communicated. If an order is accepted and no specific time is agreed for performance, we will endevour to execute the order within 30 business days.

5. Booking, Cancellation and Cooling-Off

All consultation bookings made through the Website are subject to availability and written confirmation from us. You may cancel or reschedule a booking by providing at least 24 hours’ written notice to us (e.g. via email). If you cancel within the allowed timeframe, we will refund any pre-paid amount for that booking, or credit it toward a rescheduled booking, at our discretion and subject to our internal policies. Cancellations or rescheduling requests with less than 24 hours notice shall result in the forfeiture of any fees paid, and failure to attend a scheduled consultation without notice will likewise result in no refund.

If you have paid for a product and wish to cancel the transaction, your eligibility for a refund will depend on the nature of the product and our returns policy (for instance, digital products that have been accessed or downloaded may not be refundable). We will exercise our discretion in good faith and in accordance with any applicable law when handling refunds or cancellations.

Statutory cooling-off rights: Nothing in these Terms or our cancellation policy limits your rights expressly provided in terms of South African legislation. If a law grants you a right to cancel or a “cooling-off” period, you may exercise that right in accordance with that law.

6. No Legal Advice or Attorney-Client Relationship

All information, content, and tools provided on or through the Website are for general informational purposes only. They are not intended to constitute legal advice and should not be relied upon as such. Your use of the Website or any content therein does not create an attorney-client relationship between you and Harambe Solutions.

While Harambe Solutions is a professional legal and compliance business, it is not a law firm and any guidance or templates available on the Website are of a general nature. We endeavor to keep the information on the Website up to date and accurate, but we make no warranties or representations about the accuracy, completeness, or suitability of any information for your particular purposes.

7. Disclaimers and Limitation of Liability

Use at your own risk: The Website and all content, functionality, and services provided through it are made available on an “as is” and “as available” basis. Harambe Solutions makes no express or implied warranties or representations regarding the Website or the services, and to the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied or statutory, including but not limited to warranties of quality, performance, suitability, fitness for a particular purpose, accuracy, or non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Limitation of liability: To the maximum extent permitted by applicable law, Harambe Solutions and its directors, officers, employees, contractors, and affiliates shall not be liable for any loss or damage of any kind arising from or in connection with your access to, or use of, the Website or any services or content provided through it. This includes, without limitation, any direct, indirect, incidental, special, punitive, or consequential damages. Specifically, we will not be liable for:

• any losses or damages caused by errors, omissions, interruptions, or delays in the operation of the Website or the provision of services;
• any harm or loss resulting from your use of third-party service providers (such as payment gateways) or of any external websites linked from our Website;
• any viruses, malware, or harmful code that might be transmitted through the Website (despite our reasonable efforts to prevent such incidents);
• any decisions you make or actions you take in reliance on information or content obtained from the Website.

If, notwithstanding the above, Harambe Solutions (Pty) Ltd is found liable for any claim, our liability shall not exceed the amount paid by you for the specific service or product to which the claim relates (if any). Nothing in these Terms is intended to limit or exclude any liability that cannot be limited or excluded under applicable law. In particular, we do not seek to exclude liability for our own gross negligence, willful misconduct, or fraud, or for any death or personal injury caused by our negligence to the extent such liability may not be lawfully excluded.

8. Indemnification

You agree to indemnify, defend, and hold harmless Harambe Solutions (Pty) Ltd and its owners, directors, employees, contractors, agents, licensors, and affiliates from and against any and all claims, demands, causes of action, damages, liabilities, and expenses (including attorney’s fees) arising out of or related to: (a) your use of or conduct on the Website; (b) any breach of these Terms by you; (c) any violation of applicable law or regulation by you; or (d) your violation of any rights of a third party (including intellectual property rights or privacy rights). This indemnity extends to any loss or liability we incur as a result of your negligent or wrongful conduct.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. Your indemnification obligations shall survive termination of your use of the Website or these Terms.

9. Intellectual Property Rights

All agreements, instruments, materials, systems, frameworks, templates, documentation, and content provided to you by Harambe Solutions as part of our Services remain the intellectual property of Harambe Solutions, unless otherwise agreed in writing. This includes any custom legal frameworks, contracts, operational templates, training materials, or systems designs we develop or share during our engagement. These works are protected under South African intellectual property laws (and international treaties where applicable).

We grant you a license to use these materials solely for the purpose and scope of our engagement with you. You may not reproduce, distribute, publish, or adapt our proprietary materials for any outside or commercial purpose without our prior written consent. For example, if we provide you with a compliance manual or legal template for your business, it is for your use within your business only and should not be sold or shared with third parties as if it were your own.

Furthermore, any advice, methodologies, or insights we provide to you are given in a context of confidentiality. Our relationship with our clients is founded on trust and often protected by legal privilege (especially for legal advice). You agree to keep confidential any non-public information, advice, or documents we share with you during the course of providing Services. This means you should not disclose such information to anyone outside your organization (or to unauthorized persons within your organization) without our explicit agreement or unless required by law. For instance, if we draft a legal opinion for you, you shouldn’t forward it to another company or publish it, as it is tailored for you and confidential. This obligation of confidentiality extends to any proprietary methodologies or tools we use in delivering our services.

On our part, we also uphold strict confidentiality for any information you provide to us, in line with attorney-client privilege and POPIA’s confidentiality requirements.

In summary, Intellectual Property: What we create remains ours; you get usage rights for your internal purposes. Confidentiality: What we share is for your eyes only within the scope of our work together, just as what you share with us is for our eyes only within that scope (barring legal exceptions). These provisions help ensure a mutually secure and respectful professional relationship. If you have any questions about using materials we provide, or need to share something beyond our initial agreement, simply reach out and we’ll gladly discuss permissions or appropriate arrangements.

All content, materials, text, images, graphics, logos, trademarks, databases, software, and other intellectual property on the Website (collectively, the “Website Content”) are owned by or licensed to Harambe Solutions (Pty) Ltd and are protected by South African and international intellectual property and copyright laws. This includes the overall look and feel of the Website and all content made available through it. All rights are reserved.

You are authorised to view, download, and print the Website Content solely for your own personal, non-commercial use and only to the extent necessary for using the Website and its services in accordance with these Terms. No other use of the Website Content is permitted without our prior written consent. You may not copy, reproduce, distribute, republish, upload, post, publicly display, transmit, or create derivative works from any of the Website Content, except as explicitly allowed by us or by applicable law (such as copying for personal use or as otherwise permitted under the Copyright Act).

Any unauthorised use of our intellectual property may violate copyright, trademark, and other laws. If you wish to request permission to use any content from our Website, you may contact us at [insert contact email].

Deliverables and client documents: If, as part of our services, we create or provide any documents, templates, reports, or other materials for you (for example, custom legal documents or compliance frameworks), we retain all copyright and intellectual property rights in those materials unless otherwise agreed in writing.

We grant you a limited, non-transferable license to use such materials only for their intended purpose and within your ordinary course of business.

You may not share, publish, license, sublicense, distribute, or resell any documents or materials provided to you by Harambe Solutions to any third party, except as necessary for the original intended purpose without our express prior consent.

We also note that certain professional services may be governed by additional agreements. As stated in Section 3 above, clients engaging us for PCC services will receive and need to accept our PCC Terms of Engagement, which may contain additional provisions regarding intellectual property and permissible use of materials, among other terms.

10. Privacy and Data Protection

We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy (available on our Website), which is incorporated by reference. Any personal information that we collect from you through the Website or in the course of providing services will be handled in compliance with POPIA and our internal policies. For details on how we collect, use, store, and disclose personal information, please refer to our Privacy Policy (available on our Website), which is hereby incorporated by reference into these Terms. By using the Website and our services, you consent to the processing of your personal information as described in our Privacy Policy.

In summary, we will not share your personal data with third parties except as necessary to provide our services, comply with the law, or protect our rights. We implement appropriate technical and organizational measures to secure your personal data against loss, theft, and unauthorized access. However, by using the Website, you acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure, and you use the Website at your own risk.

If you have any questions about our privacy practices, or if you wish to exercise any of your rights under POPIA (such as accessing or correcting your information), please contact us as described below.

11. External Links and Third-Party Services

The Website may contain links to or integrations with third-party websites, services, or resources that are not owned or controlled by Harambe Solutions. These links are provided for your convenience and informational purposes only. As per our Privacy Policy, We are not responsible or liable for the content, advertising, products, services, or other materials on or available from such external sites or resources.

When you follow a link to a third-party site, you do so at your own risk, and you understand that you will be subject to the terms and policies of that third party, not those of Harambe Solutions. We recommend that you review the terms and privacy policies of any third-party websites or services that you visit.

12. Changes and Updates

Harambe Solutions reserves the right to modify, suspend, or discontinue any part of the Website or the services offered through it, at any time, without notice. We may also update or revise these Terms from time to time. If we make material changes, we will post the updated Terms on this page with a new “Last Updated” date. It is your responsibility to review these Terms periodically for any changes.

By continuing to use the Website after any updated Terms are in effect, you agree to be bound by the revised Terms. If you do not agree with any changes to the Terms, you must stop using the Website. No amendment to these Terms will apply to any dispute between you and us arising prior to the date on which we posted the revised Terms or otherwise notified you of the change.

13. Governing Law and Dispute Resolution

These Terms and your use of the Website are governed by the laws of the Republic of South Africa. If you are a consumer using our Website, you may have certain rights under the Consumer Protection Act, 2008 or other laws, and nothing in these Terms is intended to limit your consumer rights that cannot be lawfully limited or waived.

Jurisdiction: You hereby consent to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape, Cape Town, for the resolution of any disputes arising from or related to these Terms or your use of the Website, notwithstanding that the value of the matter in dispute may fall below the monetary jurisdiction of that court.

Should any dispute arise between us regarding any aspect of these Terms or your use of the Website, we encourage you to first contact us to attempt to resolve the matter amicably.

14. Company Information and Contact Details

Harambe Solutions (Pty) Ltd is a company incorporated in South Africa (Registration No. 2022/881834/07) with directors: Brett Pollack and Marleen Theunissen. Our domicilium citandi et executandi (address for legal notices and service of legal process) is info@harambesolutions.co.za.

15. General

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect. Any failure by Harambe Solutions to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms (along with any additional terms applicable to specific services you may engage) constitute the entire agreement between you and Harambe Solutions regarding your use of the Website and supersede any prior understandings or agreements on the subject matter.

By using this Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.